HeyFido Support
Need help with your account, a HeyFido feature, a safety concern, a privacy request, or a problem you encountered? Contact us and we’ll review your request as soon as reasonably possible.
How we can help
- Account and login help
- App features and technical problems
- Bug reports
- Safety or conduct concerns
- Privacy and data requests
- Account or data deletion help
- Feedback and feature suggestions
What to include
When relevant, please include:
- The email associated with your HeyFido account
- Your device model and iOS version
- A clear description of the issue
- The steps that led to the issue
- A screenshot, provided it does not reveal sensitive information
Do not send passwords, login links, payment details, or highly sensitive personal information.
Safety notice
HeyFido is not an emergency service. If a person or animal is in immediate danger, contact local emergency services or the appropriate local authority.
To report a non-emergency concern, email support@heyfido.io.
Privacy and account requests
You can contact support for access requests, correction requests, privacy questions, and account or data deletion assistance.